voila

Your Username, First Name, Last name and Email address: When you register on Voila! and subscribe to the newsletter.

Communication we have with you: When you get in touch with us; this includes: emails, letters, messages on FB messenger and from the Contact form.

Information about you and how you use our website: When you accept our cookies placed on your device, you update your account information and open our marketing emails.

We can only use your personal data if we have a proper reason for doing so. According to the law, we can only use your data for one or more of these reasons:

• To fulfil a contract we have with you or
• If we have a legal duty to use your data for a particular reason, or
• When you consent to it, or
• When it is in our legitimate interests.

We collect registration data to enable you to view tutorials or participate in courses offered on Voila! Your Username, First Name and Last name are required to create a unique identity. Your email address is required to allow you to change your password. We may contact you on this email should there be a problem with your registration or your access to videos. Your email will never be used for marketing purposes. Please subscribe to the newsletter if you’d like to receive emails about our new courses.

You register on Voila! because you might be interested in purchasing one of our courses. If you don’t make any purchase, your account might be deleted.

If you do make a purchase, your account will remain active until you decide to close it. To do so, please use the appropriate form.

We use the data we collect about you to know who you are when you purchase a tutorial or sign up for one of our courses. We use information collected from the cookies to speed up and optimise your viewing experience. Cookies are small pieces of information stored on your device by the web browser of your device. We use cookies placed on your devices to collect data about your use of our websites. We use the information from these different sources in the following ways:

• to help us communicate with you
• to identify you when you access our websites from different devices
• to link you with the tutorials you have purchased and enable you to view them

For more information about cookies and how you can manage cookies and remove them, please refer to our Cookies Policy.

We may send you marketing communications by email if you have indicated that you are happy to receive such emails by subscribing to the Newsletter. Our marketing communications include information about our new and existing courses and tutorials and special offers we think you might like.

If you have previously opted-in to subscribe to the newsletter, use a previously sent email to unsubscribe. You can update your data at any time.
Please note that if you ask us to stop sending marketing emails, we will keep a note of your personal information and your request so that we can make sure you are excluded from the emails when they are sent out.

]We keep your data only for as long as we need it. How long we need data depends on what we are using it for, whether that is to provide services to you, for our own legitimate interests so that we can comply with the law.

We will actively review the information we hold and when there is no longer a customer, legal or business need for us to hold it, we will either delete it securely or in some cases anonymise it.
Accounts that have so associated purchases might be deleted.

You are entitled to see copies of all personal data held by us and to amend, correct or delete such data. You can also limit, restrict or object to the processing of your data. You can use “My Account> View Profile” to verify and update the details held there. If you gave us your consent to use your data, e.g. so that we can send you marketing emails, you can withdraw your consent. Information about how to stop receiving marketing communications is set out above under the heading ‘Marketing: How to manage the marketing messages you receive’. Please note that even if you withdraw your consent, we can still rely on the consent you gave as the lawful basis for processing your data before you withdrew your consent. You can object to our use of your data where we rely on our legitimate interests to do so. We explained the legitimate interests we rely above under the heading ‘How we use your personal data’. To raise any objections or to exercise any of your rights, you can send an email to us at data.protection@voila.eu.com. When you get in touch, we will come back to you as soon as possible and where possible within one month. If we decide to change this privacy policy, the changes will be posted on this page.

We protect your personal data against unauthorised access, unlawful use, accidental loss, corruption or destruction.
We use technical measures such as encryption and password protection and daily backups to protect your data and the systems they are held in. We also use operational measures to protect the data, for example by limiting the number of people who have access to the databases in which our booking information is held.

We use Wordfence to enforce daily scans of the website to protect it against hackers.

We keep these security measures under review and refer to industry security standards to keep up to date with current best practice.

We share some of your personal data with the following third parties:

• Mailchimp provide newsletter and marketing services to us. Mailchimp respect your personal data and comply with data protection laws.
• Wordfence which ensures us against threats.

If you have any complaints concerning our processing of your personal data please email us at data.protection@voila.eu.com

Please note that you have the right to lodge a complaint with the supervisory authority which is responsible for the protection of personal data in the country where you live or work, or in which you think a breach of data protection laws might have taken place.

You can send an email to us at data.protection@voila.eu.com